I am pleased to announce that MONOC has been awarded the contract to provide Emergency Medical Services dispatch to Hudson County.  The company completed a request for proposal in February 2011 and received notice recently that the Hudson County Freeholders have awarded MONOC the contract.


In Hudson County, all 911 calls are received by the Sherriff’s Dept. They are processed for police, fire and EMS matters. If a request for EMS is identified, the call will be automatically transferred to MONOC’s communication center via a dedicated 911 trunk line. Instantly MONOC will be able to view the caller’s telephone number, address and other vital information to more easily guide first responders to the correct location.


MONOC’s Emergency Medical Dispatchers (EMDs) will provide caller interrogation using the EMS ProQA process which will provide a set of pre-arrival instructions based on responses to specific questions. A decision tree will determine the need for additional resources including paramedics, fire or police.  MONOC adheres to the National Academies of Emergency Dispatch (NAED) standards including call processing time, where an ambulance dispatch must be initiated within 60 seconds.


Calls will be processed for East Newark, Guttenberg, Harrison, Hoboken, Kearny, North Bergen, Union City, West New York and Weehawken. Back up service will be provided to Jersey City, Bayonne, Secaucus and the City of Newark.  In 2009, 237,000 incoming calls resulted in 68,000 EMS calls.


MONOC’s communication center is a 24/7 state of the art 9-1-1 dispatch center which handled over 300,000 incoming calls in 2010.  The center handles all dispatch services for MONOC units as well as the processing of all 9-1-1 EMS calls for the cities of Irvington and Orange.  A staff of over 50 specialists is trained to the NAED standard as Emergency Telecommunicators and Emergency Medical Dispatchers and man 16 dedicated telecommunication positions.