MONOC is pleased to announce that we have attained recognition as an Accredited Center of Excellence (ACE) under the National Academies of Emergency Dispatch. MONOC is now one of only 108 accredited centers in the world. We are proud to be listed among the very best who have successfully achieved this designation ( The pursuit of this accreditation represented a difficult and grueling process that thoroughly assessed our agency’s level of expertise in the area of emergency medical call in-take and dispatch. The staff and management of MONOC’s Control Center worked tirelessly to achieve this distinction and deserve significant praise for this accomplishment. 


The NAED is an international agency responsible for developing call screening guidelines for Medical, Police and Fire protocols. The Emergency Medical Dispatch (EMD) protocols all have patient centered goals and are designed to provide top quality medical care prior to the arrival of EMT’s and paramedics. In order to become an accredited center, an agency must undergo significant training in emergency medical dispatching and protocol compliance. The agency must then develop and implement a rigorous quality improvement process. At MONOC, this QI program is overseen by a Physician Medical Director as well as 2 independent steering and review committees.  The agency must then submit an application adhering to a 20 point achievement process as well as providing multiple case reviews for previously screened EMD calls. The NAED then conducts an on-site review with an international expert. This process includes a detailed inspection of the dispatch center, inspection of the technology utilized by the center, inspection of the training records for the communicators and direct call screen monitoring in real time.